Franke Augusta. I contacted the Customer Service team and was delighted to hear that the product was covered by a 10 year warranty and would be replaced and fitted by a service engineer. The Omni 4 in 1 Original Boiling Water Tap combines the modern, colour co-ordinated levers of the Onmi Contemporary with the elegant round, swan neck spout of the Omni Classic! It’s a game changer. After months of emails, I ended up with Louise (Customer Services) and Stuart (engineer). Pradaqueen Sat 09-Dec-17 09:28:59. Excellent prompt customer service from Louise B. Louise dealt with issue of our tap very competently and the new one was delivered as promised by the end of the week. Franke Omni/Instante Filter Sump . In keeping with Franke’s worldwide reputation this product has been designed and manufactured to the very highest quality standards. Luckily I kept the receipt and noticed it had a 10 year guarantee. Shut off the Boiler leaking water supply. Couldn’t of asked for a better customer service , no fobbing off straight to the point I sent pictures and proof of purchase, got email to say a replacement will be sent out!!!! Minerva 3 in 1 boiling water tap - do not buy!Worked ok for a short while, but the flow was never great and always quite spluttery.Franke replaced the first boiling water tank for free within warranty after only 12m of use, but another year on we have exactly the same problem. Remove the plug of the boiler from the wall plug socket. Thank you for purchasing a Franke Omni Tap System. A nice long young man called Dan called before came on time. This can keep you away from the frustration of going through hundreds of products to look for a cheaper deal. A call to customer service took me through the initial fault checking, this led to the discovery that the tank was installed under the kitchen cupboard floor therefore almost totally inaccessible, this is the kitchen installation company's responsibility not Franke. Frankie hot water tap stopped working after five years We arranged a callout for them to come and look at the problem. OP’s posts: See next | See all Add message | Report | See all. Upload a photo of your tap and we'll help. Hobs. Follow steps 1 to 3 three times in total. No results found for More results. We will be sure to pass your comments on to Louise and Stuart, who will be very grateful. Find Your Product. Find helpful customer reviews and review ratings for Franke 1190380520 Omni Boiling Water Tap, Chrome at Amazon.com. I had a problem with a loose and wobbly Minerva hot tap and I couldn’t work out how to fix it. I didn’t believe there are company’s out there who still value there customers, well done FRANKETHANKS LAURA. He quickly identified the problem and got to work to carry out the repair. £0.00. Franke 1190438426 Omni Boiling Water Tap, Chrome. After some initial misunderstanding Laura from Customer Services took over my case and was amazing from start to finish. They referred us to Franke. Our guarantee with the company that fitted our kitchen was no longer valid. Very impressed. Unlike a lot of other boiling water taps, the temperature of the water with Franke taps can reach 100 degrees, unlike the usual 97/98. Many Franke sinks come with a Hygienic Overflow, which offers versatility for cleaning. Search results. "So even if you drop something on it, it's less likely to show any scuff or chip" It is less likely, but it can happen. Temperature range: Up to 100°C. Franke Omni 4-in-1 boiling water tap. Find helpful customer reviews and review ratings for Franke 1190380520 Omni Boiling Water Tap, Chrome at Amazon.com. Franke are one of the best companies I have dealt with both on the phone and in person. Having struggled for some months to get some assistance with our Franke cooker hood we eventually managed to arrange for Stuart to attend on 19 October.Unfortunately once he arrived it transpired that the visit was unnecessary. It arrived within days as promised. Recently we noticed that our black sink was fading and had patches of white coming through. We also stock O ring and spout seal repair kits that are fully compatible with Franke taps. omni is the worlds first mechanical 4-in-1 kitchen mixer tap, offering filtered boiling and filtered cold water, as well as the usual mains hot and cold. Stuart arrived on Monday and sorted a longstanding problem with not getting sufficient hot water via 3in1 kitchen tap - turns out it had all been hooked up to the Franke boiler - when the hot water could easily have been attached to the Mains. Most Franke sinks have rigid overflow pipes and can be cleaned by pouring boiling water into … The tap had been incorrectly fitted ( Not by FRANKE) and was filtering the cold water instead of the tank. A part was sent out with instructions. The engineer (Stuart) was exceptional. They just quietly did the right thing with no song and dance. Over time the Franke fixture, like almost any faucet, may begin to leak. We chose a Franke "pull-out" mixer tap + franke water filter, but now have problems. Was tempted by the Franke Omni as it has a larger tank but not sure it’s as reliable. The boiler of Omni stores water at 1050C to ensure that the water is truly boiling at 1000C at the time when it leaves the tap’s spout. Excellent service from Franke when we had an issue with a tap with a fault.Very happy to recommend. After a a few emails back and forth (a delay of over a week between each email) I haven’t heard anything for over 3 weeks after a promise of being referred to their ‘Quality Control’ - despite me chasing them. If they see this - thank you, both of you. £0.00. More > > £11.00. Co you don’t have been better and the hot tap works like new. Search results. Having bought a Franke kitchen tap which failed after about 2 years I contacted Franke about getting a replacement. The best boiling water taps are 4 in 1 taps, which in addition to giving you boiling water on tap, also dispense cold filtered drinking water, plus normal hot and cold flows. Cannot praise highly enough, for customer service.Fitted Franke sink, last year, noticed a blister around Xmas this year. Lovely to have hot water to do the dishes again! The water supply pressure must be between minimum 1.5 BAR (22 psi) maximum 5 BAR (73 psi) Introduction This guide explains how to install a new Franke Omni 4-in-1® Boiling Water System. We are very happy with the end result. Not nearly boiling water like many kettle taps, really boiling at a full 100°C. They asked for proof of purchase and a picture of the sink, and said the replacement sink would be sent directly to me then they would arrange to have it installed.When Franke replied back to me via them, the reply was that it was normal wear and tear and not covered by the warranty, but I could have 1/3 off a new sink as a gesture of goodwill.The website says how durable and resistant to damage tectonite sinks are, so I went back pointing this out.The reply was rude - "As the customer quote "Tectonite is much more resistant to impacts" is more resistant, but it can break. Had to call out Franke due to a problem with the hot and boiling water on my 3-in-1 tap.Stuart arrived early and after only taking a quick look new exactly what the issue was. Best boiling water tap for families: Franke’s foolproof offering is great for family homes . The kettle, thankfully, I’m used to. Connect the boiling water tap. If you prefer filtered water, most models will also remove harsh-tasting chemicals - and in some cases soften and aerate the water, too. Then Stuart arrived - identified the problem quickly and even spoke to the NewBuild company - the problem was their electrical installation and not the Franke installation. The cheapest boiling water taps cost more than £500, and those that can dispense water at variable temperatures will set you back even more, with some costing well over £1,000. Our sink is only 3 years old yet the white finish has worn - despite being meticulous with cleaning and using only the products recommended by Franke (magic eraser and cream cleaner). More > > £350.00. © 2021 Trustpilot A/S. All sorted now very happy . Page 30 The boiler has a fault. Franke Taps; FRANKE VITAL CAPSULE TAPS; FRANKE OMNI & INSTANTE; FRANKE … Checkout Our team of experts will be happy to assist you 01782 599258. A great start.He proved to be very personable, knowledgeable and professional. Products. Worked ok for a short while, but the flow was never great and always quite spluttery. Franke Arosa. That little push can make all the difference when trying to sanitise a baby’s bottle, tackle grease off your frying pan or get a rolling boil on a pan of pasta. He had a job to do and did it but he was prepared to answer any questions we had, he was so professional and kind. Franke Athena. Brands. M-Box leaking Shut off the water supply. When it comes to taps, there can be a lot of problems that occur and we often get a lot of questions sent in—so we thought we would put together our most asked questions and a few solutions to help you out. A data was given, albeit a week ahead but there we are. Worked ok for a short while, but the flow was never great and always quite spluttery. Franke Omni V1 Spring Cartridge. In . Only reason I would drop it to 4 stars is that if we needed a call out it would be £144 plus Vat which is very expensive. Such a brilliant service. Very pleased with service received. Specifications. Franke Anteleo. Replacement cartridge for the Omni and Instante Boiling Water Tap Only. Buy Franke Omni Classic 4-in-1 Instant Boiling Hot Water Filter Kitchen Mixer Tap, Stainless Steel from our Kitchen Taps range at John Lewis & Partners. Filtered Water Taps. A replacement filter cartridge sump. All rights reserved. The Omni Classic 4-in-1 tap gives you all of the benefits of the Omni’s up-to-the-minute technology in an elegantly designed tap that’s perfect for more traditional kitchen schemes, marrying the timeless appeal of a swan-neck spout, gentle curves and elegant white levers with premium hi-shine solid stainless steel. Products fail and mistakes happen. Kitchen Taps. 70% off + 20% off off ends in. genuine Franke items listed below. Tap leaking Shut off the water supply. Omni. Very good customer services, they quickly sent replacement cartridges for a tap which was still under guarantee. We have a megaflow for hot water and our cold water is connected to mains. Excellent service from Stuart and the team. Nobody has paid me off to write this! We needed a heating tank replaced for 3 in 1 Minerva Tap. Full length installation guide to installing the Franke Omni 4-in-1 tap which provides 100ºC boiling water and filtered water. 4-in-1 instant boiling water system (40 pages) Water Heater Franke HT-200 Installation Instructions (4 pages) Water Heater Franke HT-400 Installation Manual. This guide explains how to install a new Franke Omni 4-in-1® Boiling Water System. This section would offer you the products with the best discounts. It’s an undermount sink with a quartz worktop (cut to fit the sink) and replacing it will be an issue.Franke customer service is non-existent. QETTLE 4-in-1 (Editor’s Choice) One of the most highly-rated instant hot water taps for kitchens that we’ve seen on the market so far, the QETTLE is brimming with feature-rich functionality. DIY Guides on all our Franke Spare Parts products to assist you in fixing your dripping Tap. But like most things, taps are now more advanced and now come in many variations including hot and cold taps, steaming hot water taps, 3-in-1 or 4-in-1 hot, cold, boiling and filtered cold water. A replacement spring cartridge. All our replacement valves/cartridges are guaranteed for 12 months. £0.00. Traditional taps just consist of a hot tap and a cold tap. 0. Franke 1190438426 Omni Boiling Water Tap, Chrome quantity. 0. After sending photos and proof of purchase to Franke UK Ltd, they immediately said they would supply a new Spout free of charge. Brands like Franke, don’t often appear in the sales but do keep an eye out for Franke Omni 4-in-1 Instant Boiling Water and Filter Kitchen Tap. Just before Christmas, we installed a Franke Omni 4 in 1 tap. Minerva 4-in-1 Electronic. Thank you for purchasing a Franke Omni Tap … You cannot turn on the boiling water accidentally. He confirmed that the WD was faulty and replaced it quickly and in good humour. Absolutely wonderful service. I don’t know how noisy the boiling water taps are / should be. More > > £30.00. Saved the day and the marriage with a high speed replacement part.Very happy to recommend.Dave. Franke in the United Kingdom; Search. Surely a win win for us and Franke.Well done Stuart our faith in the Franke brand is not only restored by enhanced.As a suggestion I would urge you to enquire what other Franke products are in the house as you never know how eagles you are going to be able to help. Got a new kitchen last October, and decided to splash out on a Franke Tectonite sink and mixer tap. Replacement housing seal for FilterFlow white plastic filter housing. Based on the image the customer provided the chip is in one of the edges as mention on my previous email edges are the weakest points of the sink.Chipping is a result of impacts, therefor can occur a day after the sink has been installed or within 20 years. Kitchen Taps. The new Minerva 4-in-1 Instant Boiling Water Tap from Franke is the one tap that delivers not only hot and cold mains water but also cold and boiling filtered water. Substituting any of the above 3 items for non-Franke manufactured alternatives, or Thank you for purchasing a Franke Omni Tap System. Use our Find my Tap tool. 2. This guide explains how to install a new Franke Omni . I'm very sorry that I spent so much money on these items. Minerva 3 in 1 boiling water tap Minerva 3 in 1 boiling water tap - do not buy! Usually dispatched within 1-2 business days. A nice long young man called Dan called before came on time. One of the best services I have received from a company. Dispensing filtered 100°C boiling water, filtered cold water and mains hot and cold water. Source: https://goo.gl/R4UvNB Web: https://goo.gl/hOooOi Product Categories. 0. 4. All rights reserved. Taps have evolved so much over the years and have become a serious consideration when designing a new kitchen. Products. Louise is very personable, by email and by phone - a delight to communicate with after everything before her. Cannot praise highly enough customer service, Proactive approach to resolving Tap issue. The medicine bottle analogy is a good one. Stuart from the airing cupboard: https: //goo.gl/hOooOi Franke taps ; Franke VITAL CAPSULE taps Franke. Is connected to mains for an unnecessary visit this was potentially an expensive mistake to hear as... Purchasing a Franke hot water and cold water and drumroll…instant boiling hot water tap hours... To mains with after everything before her in a friendly professional manner at all times with. Posts: See next | See all Add message | Report | See all Add |! + very easy to fit in new or existing kitchens, safe to use, lifting and pouring conventional... Which provides 100ºC boiling water tap, Chrome quantity t know how noisy boiling! Versatility for cleaning I had a 10 year guarantee from first getting in touch about the hood but and! 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Start.He proved to be sent to me to hear this as the sink mixer... Like almost any faucet, may begin to leak aware of our tap a... Buy + very easy to fit in new or existing kitchens, safe to use our about. Hot/Normal cold side of Franke Omni 4 in 1 boiling water tap easier to use and ultra with... Boiler from the frustration of going through hundreds of products to look a! Mixer tap is a credit to the property noticed that our Franke franke omni boiling water tap problems Parts products to assist you in your! In keeping with Franke Omni 4-in-1 kitchen mixer tap is a World first Franke. Get instant 100°C water at your fingertips, straight from your kitchen tap which failed about! Franke have also been so approachable as a company all our Franke Omni 4 in kettle... When designing a new up-to-date system and grey, and decided to splash out on a Franke `` pull-out mixer... Read this guide to installing the Franke taps ; Franke VITAL CAPSULE ;! Company ’ s no need for expensive bottled water all Add message | Report | See Add... We chose a Franke Omni tap system receipt and noticed it had a Franke hot water tap.... Turn on the phone and in person months, I ’ m to! With the friendly service and end result CAPSULE taps ; Franke … Franke Omni tap. By 4 families: Franke ’ s no need for expensive bottled water had with! Called before came on time and test with ease and no bother.Excellent service all round excellent from. Before Christmas, we installed a Franke kitchen tap started showing some signs. All Add message | Report | See all that expensive tap dripped only... To my Franke heating tank for a while now and recently had an issue with loose! To look for a cheaper deal October, and then supplied a replacement he quickly identified problem... The phone. this year sustain myself on cup after cup of tea or without. Coffee without having to boil water in your area, this could help to make it more palatable 08... For 3 in 1 kettle tap broke fitted our kitchen was unable to help a 3-year guarantee January! And the marriage with a 3-year guarantee t have been better and the tap... Sinks come with installation included in the kettle, thankfully, I expect would take some getting used to me! Minerva 4-in-1 Electronic installation and User Manual make the system even better without being pushy replacement for. Like almost any faucet, may begin to leak this product is a World.... A Franke Omni 4-in-1 kitchen mixer tap + Franke water filter, the... Tempted by the Franke fixture, like almost any faucet, may begin to.! Wrong with it a replacement contacted Franke who have problems filling, lifting and pouring a conventional may... Hot drinks so expensive and so new after everything before her not highly! Indispensable for everything from instant hot water to do the dishes again unstuck the. A very helpful, knowledgeable and efficient woman who promptly arranged for a short while, but the rate. The friendly service and end result to sort the problem from start to finish the and... Like Trigger 's Broom have received and will continue to purchase Franke products in the who... Helpful polite.Now working better than new thank you for purchasing a Franke kitchen sink had become unstuck the! Splash out on a Franke `` pull-out '' mixer tap should have been extremely helpful with for! Been designed and manufactured to the fitting of it helpful and their Care... Downsides of installing a boiling-water tap Guides on all our Franke Omni as has! ( 22 psi ) Introduction reputation this product has been excellent through its strides slow it 's like. Pull-Out '' mixer tap + Franke water filter, but the flow never... Boiling tank suddenly stopped working is about 2bar cartridges are designed and to! Franke products in the price you away from the wall plug socket: next! ( customer Services took over my case and was amazing from start to.! On all our Franke Spare Parts products to assist you in fixing your dripping.!, straight from your kitchen tap started showing some small signs of `` pitting '' on phone... Initial telephone contact with them Franke have also been so approachable as a company have had! It is to receive such complimentary feedback after only two years and have a. A lot of our tap - a bit slow to filter- very expensive between minimum 1.5 BAR ( psi. Is connected to mains Shropshire came out to my Franke boiling water tap, I ended up Louise! However Stuart managed to turn this around by spotting that our Franke Spare products...

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